Step 1. Request any accounts and aliases you need

 

Before you setup an account in Outlook or Outlook Express, the account must created on the server. To request email accounts, simply submit a support ticket outlining the accounts you need and the desired password(s). Once we have created the account, we'll reply to your ticket with the appropriate settings. You'll need these settings in the following steps.

 

Step 2. Add an account to Outlook or Outlook Express

 

Outlook

 

In Microsoft Outlook, select Tools > E-mail Accounts

 

 

On the E-mail Accounts wizard window, select "Add a new e-mail account" and click Next

 

 

 

For your server type, select "POP3" and click Next

 

 

 

On the Internet E-mail Settings (POP3) window, enter your information as follows:

1. Your Name (Your name or business name)
2. E-mail Address (Enter your e-mail address)
3. User Name (Your email user name will be provided when we reply to your support request)
4. Password (This will be the password you requested in your support ticket)
5. Incoming mail server (This will be provided when we reply to your support ticket)
6. Outgoing mail server (We recommend using your ISP's outgoing mail server as most ISPs block outgoing mail traffic)

 

 

If you use our server for outgoing mail, click on "More Settings"

Select "My outgoing server (SMTP) requires authentication."

Click "OK"

 

 

 

 

Click "Next"

Your email account should be setup. Make sure to send a test message from an alternate email account (such as GMail or Yahoo! mail).

 

Outlook Express

 

1. In Microsoft Outlook Express, select Tools > Accounts
2. Select the "Mail" tab in the Internet Accounts window and click "Add"
3. Enter your full name or business name and click "Next"
4. Enter your new email address and click "Next"
5. On the E-mail Server Names window, select "POP3" server and enter the incoming and outgoing mail servers provided in your support ticket
   1. Alternatively, you can use your ISP's outgoing mail server. This is required if your ISP blocks outgoing mail (many do)
6. Click "Next"
7. Enter the user name and password provided in the support ticket
8. Click "Next"
9. Click "Finish"
10. Select the mail account you just created and click "Properties"
11. In the Properties window, select the Servers tab.
12. At the bottom of the window, select "My server requires authentication"
13. Click "OK" and close the Accounts window

 

Step 3. Send a test message

 

Make sure to send a test message to your new account(s).

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