Step 1. Request any accounts and aliases you need

Before you setup an account in Mac Mail.app, the account must created on the server. To request email accounts, simply submit a support ticket outlining the accounts you need and the desired password(s). Once we have created the account, we'll reply to your ticket with the appropriate settings. You'll need these settings in the following steps.

Step 2. Add an account to Mac Mail.app

1. In Mail, choose Preferences from the Mail menu
2. Select Accounts
3. Click the + button in the lower-left corner of the Accounts window
4. Enter the following settings:
   1. Account type: POP
   2. Account description: "Website email" (this can be any description you choose)
   3. Full name: Enter your full name or business name
   4. Email address: the address you are setting up
5. Click "Continue"
6. Enter the incoming mail server, user name, and password provided in your support ticket.
7. Click "Continue"
8. Click "Continue" (Do not turn on Secure Sockets Layer unless instructed to do so in the support ticket)
9. Select an existing outgoing server (such as your ISP's) or enter the outgoing mail server provided in the support ticket.
   1. If you're using our outgoing mail server, make sure Use Authentication is checked and you've entered the same user name and password
10. Click "Continue"

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